Shipping Policy

Last Updated: November 11, 2026

Fazvino | Thoughtful Finds for Everyday Living

This Shipping Policy explains how orders placed on the Fazvino store are verified, packed, dispatched, and delivered. We are committed to preparing your purchases carefully and helping them arrive safely.

1. Order Processing Time

All orders are verified and prepared after payment confirmation.

• Standard Processing Time: 1–3 business days (Monday through Friday, excluding public holidays).

• Processing Activities: Payment verification, merchandise inspection, protective packaging, and shipping label creation.

• Peak Periods: During major seasonal promotions, holidays, or unexpected operational disruptions, processing may occasionally require additional time. If a significant delay occurs, we will make reasonable efforts to notify you.

Please note that order processing time is separate from the estimated delivery transit time.

2. Shipping Destinations

Fazvino offers international shipping to destinations where delivery is supported by our available shipping services.

• International Shipping: We ship to eligible countries and regions worldwide.

• Destination Availability: Available shipping destinations are determined by the shipping options displayed at checkout.

• Shipping Restrictions: Certain remote areas, restricted destinations, or addresses that cannot be serviced by our carriers may not be eligible for delivery.

• Address Verification: If your destination is not available during checkout, please contact our customer support team at service@fazvino.com for assistance.

Shipping availability may change depending on carrier coverage, local regulations, and operational conditions.

3. Shipping Rates & Free Shipping

Shipping charges are determined according to the applicable shipping rate and the order's eligibility for free shipping.

• Free Shipping: Orders that meet the applicable minimum purchase requirement qualify for free standard shipping.

• Orders Below the Minimum: Orders that do not meet the free shipping requirement are subject to a fixed standard shipping fee.

• Shipping Fee Display: The applicable free shipping threshold and shipping charge will be displayed at checkout before you complete your purchase.

• Promotional Offers: Special shipping promotions may be available from time to time. Any applicable conditions will be displayed in the relevant promotion or at checkout.

Please review the shipping information displayed at checkout before placing your order. The shipping fee charged at checkout will be included in your order total.

4. Estimated Delivery Transit Time

Once your order has been dispatched from our fulfillment facility, the estimated delivery transit time is:

• Standard Delivery Transit: 7–20 business days.

Important Note: Delivery timeframes are estimates provided for reference and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs inspections, weather conditions, and local postal service schedules.

The estimated transit time begins after dispatch and does not include the order processing period.

5. Packaging & Product Protection

We take reasonable care when preparing and packaging orders to help protect products during transportation.

• Textiles & Wearable Accessories: Where appropriate, items are placed in protective inner packaging to help guard against moisture, dust, and handling during transit.

• Home Decor & Other Accessories: Depending on the product's size and characteristics, items are packed in suitable cartons, padded mailers, or protective materials to help reduce the risk of damage during shipping.

Packaging materials may vary depending on the product and order.

6. Logistics Tracking Details

We provide shipment tracking information for orders once they have been dispatched.

After your parcel is handed over to the carrier, a Shipping Confirmation Email containing your tracking number and, where available, a carrier tracking link will be sent to the email address provided at checkout.

Please allow approximately 24–48 hours after dispatch for the carrier to register the first tracking update. Tracking information may take longer to appear during weekends, holidays, or busy shipping periods.

7. Accurate Delivery Address Details

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us at service@fazvino.com within 12 hours of placing your order.

We will make reasonable efforts to update the address if the order has not yet entered fulfillment. Once an order has been processed, packed, or handed over to the carrier, address changes or rerouting may no longer be possible.

8. Customs Duties, Taxes & Import Fees

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination country's laws and regulations.

Unless otherwise expressly stated at checkout or required by applicable law, customers may be responsible for any customs duties, import taxes, or additional charges imposed by their local authorities.

Customs processing times are outside our direct control and may affect the estimated delivery timeframe. We recommend checking with your local customs authority if you have questions about potential import charges before placing an order.

9. Shipping Delays & Damaged Packages

• Transit Delays: If your tracking information has not been updated for more than 7 consecutive business days, or your order has exceeded the estimated delivery timeframe, please contact us at service@fazvino.com. We will review the shipment status and, where appropriate, work with the carrier to investigate.

• Damaged Packages: If your parcel arrives visibly damaged or the products inside are damaged, please contact our customer service team as soon as reasonably possible. Include your order number and clear photographs of the packaging and affected products so we can assess the issue and arrange an appropriate solution, such as a replacement or refund, in accordance with our Return & Refund Policy.

Nothing in this policy limits or excludes any consumer rights or remedies available under applicable law.

10. Customer Support & Company Information

• Brand: Fazvino

• Customer Support Email: service@fazvino.com

• Customer Service Phone: +1 845-269-6059

• Support Hours: Monday – Friday: 9:00 AM – 6:30 PM (Eastern Time) | Saturday – Sunday: 11:30 AM – 3:00 PM (Eastern Time)

• Operated by: Majiang County Puxitang Culture and Tourism Development Co., Ltd.

• Registered Address: Chunhai Bai’s Self-Built House, Group 6, Puxitang, Xuanwei Town, Majiang County, Qiandongnan Miao and Dong Autonomous Prefecture, Guizhou, China.

For shipping questions or assistance with an order, please contact us using the information above. Our customer service team will be happy to help.