Return & Refund Policy

Return & Refund Policy

Last Updated: November 11, 2026

Fazvino | Operated by Majiang County Puxitang Culture and Tourism Development Co., Ltd.

At Fazvino, we want you to feel confident in every purchase. If you are not completely satisfied with your order, our customer support team is here to assist you through every step of the return and refund process.

1. Return Eligibility Window

Fazvino accepts eligible return requests within 30 calendar days from the date of confirmed delivery.

To qualify for a standard return:

  • The item must be in its original, unused condition, including original retail packaging, tags, and accessories where applicable.

  • Socks & Wearable Accessories: For hygiene reasons, apparel items and socks must be completely unworn, unwashed, and have their original tags attached.

  • Merchandise must be free from scratches, stains, visible wear, or signs of unauthorized modification.

Please note that these standard return conditions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly described products.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged during transit, defective, or different from what you ordered, please contact our customer support team as soon as reasonably practical.

To help us investigate and assist you quickly, please provide:

  • Your valid Fazvino order number.

  • A concise description of the defect or transit issue.

  • Clear photos or video clips displaying the damaged or defective item.

  • Clear photos of the shipping label and outer parcel packaging, where available.

Upon evaluation, our team will provide an appropriate solution, which may include a free replacement or a full refund, depending on the circumstances.

Nothing in this policy limits or affects your statutory consumer protection rights.

3. How to Request a Return

To ensure proper parcel tracking and identification, please contact our support team before dispatching any return shipment.

Customer Support Email: service@fazvino.com

Our support team aims to review return inquiries within 1–2 business days and provide the designated return warehouse address along with detailed return authorization instructions.

Please do not send items to the registered business address unless our customer support team specifically instructs you to do so.

4. Return Shipping Expenses

  • Defective, Damaged, or Incorrect Items: If a return is necessary due to transit damage, defective goods, or an error on our part, Fazvino will cover the applicable return shipping fees or arrange an appropriate replacement without additional expense.

  • Customer Preference / Change-of-Mind Returns: For voluntary returns based on customer preference, sizing issues, or a change of mind, the customer is generally responsible for return shipping costs, subject to applicable consumer protection laws.

We recommend using a trackable courier service and keeping your return shipment receipt until the return has been completed.

5. Refund Inspection & Processing Timeline

Once your returned item arrives at our designated fulfillment facility, our team will process your refund according to the following timeline:

  • Inspection & Verification: We aim to inspect the returned merchandise within 1–3 business days after delivery to our warehouse to confirm its eligibility and condition.

  • Refund Initiation: Once your return is approved, we aim to issue the refund to your original payment method within 1–2 business days. A confirmation notification will be sent when the refund is initiated.

  • Bank Posting Time: After the refund has been initiated, financial institutions and credit card issuers typically require 3–7 business days to process and reflect the credited funds in your account.

If your refund has been approved but you have not received the funds after 10 business days, please check with your financial institution first or contact our support team at service@fazvino.com so we can help trace the transaction.

Please note that these processing times are estimates and may vary depending on payment providers and financial institutions.

6. Statutory Consumer Protection

Nothing in this Return & Refund Policy excludes, restricts, or modifies any consumer rights, statutory guarantees, or legal remedies that cannot be excluded under applicable consumer protection legislation.

Where applicable law provides more favorable rights to consumers, those rights will prevail over any conflicting provisions in this policy.

7. Customer Support & Company Information

If you have questions about returns, refunds, or replacements, please contact us:

  • Brand: Fazvino

  • Email: service@fazvino.com

  • Customer Service Phone: +1 845-269-6059

  • Support Hours:

    Monday – Friday: 9:00 AM – 6:30 PM (Eastern Time)

    Saturday – Sunday: 11:30 AM – 3:00 PM (Eastern Time)

  • Official Website: https://fazvino.com

  • Operated by: Majiang County Puxitang Culture and Tourism Development Co., Ltd.

  • Business License Entity: Majiang County Puxitang Culture and Tourism Development Co., Ltd.

  • Registered Address: Chunhai Bai’s Self-Built House, Group 6, Puxitang, Xuanwei Town, Majiang County, Qiandongnan Miao and Dong Autonomous Prefecture, Guizhou, China.

Thank you for shopping with Fazvino. We appreciate your trust and are committed to providing a fair, transparent, and customer-friendly return and refund experience.